You have 2 days from the date of delivery to return most items for a full refund. The item must be in its original condition with all original packaging, accessories, and documentation.
The following items can be returned within 2 days:
- Unopened smartphones and tablets in original packaging
- Accessories (cases, chargers, headphones) in original condition
- Defective or damaged items (any time within warranty period)
- Items that don't match the product description
The following items cannot be returned:
- Opened software or digital products
- Items damaged by misuse or normal wear
- Customized or personalized items
- Items returned after 2 days without valid reason
- Items missing original packaging or accessories
To return an item, follow these steps:
- Contact our customer service team at returns@wavemanstore.com
- Provide your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number
- Package the item securely with all original contents
- Ship the item back using the provided return label
Once we receive your returned item:
- We will inspect the item within 2-3 business days
- If approved, refunds will be processed to your original payment method
- Refunds typically appear within 5-10 business days
- You will receive an email confirmation when the refund is processed
We offer exchanges for defective items or size/color variations. Contact our customer service team to arrange an exchange. Exchanges are subject to product availability.
For questions about returns or to initiate a return, contact us:
WavemanStore Returns Department
Email: returns@wavemanstore.com
Phone: +234 (0) 123 456 7890
Hours: Monday - Friday, 9:00 AM - 6:00 PM WAT